Support

Figure 1: Support for the software comes in many forms, including code updates on the Itasca web site, the Technical Support dialog, and the documentation, which is tightly integrated with the program.

• Within the program, press F1
• Check the options available on the Help menu
• If you’re working with a command, press Ctrl + spacebar

That’s the short version. The long version is contained in the contents of this section, which covers:

• Program Documentation
• Technical Support
• Installation
• Program Security
• Program Updates

• Documentation
  • Help With Commands
• Technical Support
  • The Technical Support Dialog
  • Finding a License Number
  • Bug Reporting
• Installation
  • Standard License
  • Network License
  • Web License
    • Running on AWS
• Security
  • Program License
  • License Number
• Program Updates
  • Get Program Updates
  • Get the Program Revision History

• Program Documentation (main page has ??)
  • commands tools
  • conventions (syntax highlighting, doc visual conventions (hyperlinks et al), etc.)
  • doc set described (+ where things are???)
  • guides (recommended reading sequences)
• Technical support (main page says basic language & reproduces section from EULA)
  • tech support dialog
  • tech support policy
  • bugs
  • training
• installation (main page has 3 steps)
  • installation (fuller description, layout, shortcuts, uninstall, etc.)
  • network license
  • system requirements
  • runtime benchmarks
• security (picture of keys - either local or network)
  • get key
  • license (what is it, how to find it)
  • eula
• updates (how to get)
  • get revision #

Refer to the topics above for instructions on troubleshooting, technical support and more.

Comments, questions and feedback may be directed to PFCSupport@Itascacg.com.

We are keen to hear what you think. Your input is greatly appreciated!

– PFC 6.0 Development Team